Have some questions about your HVAC system? Check out these FAQs below!
Meet Hunter! Hunter is our office dog. Don’t let him fool you, he runs a tight ship here…
What is a SEER rating?
The SEER (seasonal energy efficiency ratio) measures the efficiency of your air conditioner or air-source heat pump. The SEER is the cooling output over a particular season divided by the total energy used in that same period. The higher the SEER, the greater the efficiency level of that cooling system.
Why do I need preventative maintenance on my system?
Your HVAC system works hard to make sure your home is cooled and heated appropriately. The starting, stopping, and general operation can wear down any machine, let alone your HVAC system. Signing up for our bi-annual HVAC maintenance plan can help keep your system(s) in tip top shape, maximize the life of your unit, and lessen the major problems and breakdowns. Our comprehensive planned maintenance program includes 2 checks throughout the year (heat & AC), and help uncover leaks, rust, rot, soot, frayed wires, and corroded electrical contacts.
I need help troubleshooting a problem with my system.
The professionals at Estes are your troubleshooting experts, and we are here to solve any issues you may have. Unfortunately, we cannot solve the issue over the phone, but we can send out our qualified technicians to take care of your issue.
I noticed ice on my outdoor unit...
There are two main places that ice can show up on the outdoor unit.
1. During the Cooling Season
You may notice ice at the line that goes to the outdoor unit or the outdoor coil itself. If you see ice during the cooling season on these two areas, there is an issue with your system. Turn your system off immediately to begin thawing out and call our office for service! (864) 718-7200
2. During the Heating Season
Around the unit coil on the outside, there may be ice present during the defrost cycle. The defrost cycle is completely normal and is a process that is used to remove frost and ice from the outdoor coil. If it goes away within 20-30 minutes, that is normal. If it lasts beyond that, then there is an issue with your system. Call our office for service! (864) 718-7200
What are the benefits of a programmable thermostat?
A programmable thermostat is more accurate and provides more efficient options to lower energy bills. A programmable thermostat allows you to control the temperature of your home on a schedule (home/away/sleep), which saves you money without sacrificing comfort. Call our office today to inquire more information on a programmable thermostat! (864) 718-7200
How often should I replace my filter?
This is definitely a loaded question! There are many factors that go into how dirty your air filter gets – dogs, cats, children, new construction home, etc. We recommend checking your filter at least once a month. A common time that we recommend checking the condition of your filter is when you pay your power bill.
The general rule:
- 1 inch filters: 30-60 days
- Media filters (4-5 inch filters): 6 months – 1 year
What is the life expectancy of my unit?
The average life expectancy of HVAC systems are anywhere from 10-15 years. There are many variables that affect this which are the type of system, climate, and how regular the maintenance is completed.
When should I replace my system versus repairing it?
If your system is still within the parts warranty period, we recommend repairing it. If your system is out of warranty and the costs are >50% of what a new unit would cost, we would recommend replacing your system. Most new systems come with a 10 year parts warranty.
How important is Indoor Air Quality?
Indoor air quality is crucial to keeping you and your family healthy! It measures the freshness, purity, temperature, and humidity of your home. Damp or polluted air can affect your health overtime – ask our team about ways to improve your indoor air quality!
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FOR AFTER HOURS & WEEKEND ISSUES: Please call us at (864) 718-7200.






